Responsible Gaming at ng99 — Play Smart, Stay in Control
ng99 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, resources, and support needed to keep your play healthy — because your wellbeing always comes first.
Gaming Should Be Entertainment — Not a Financial Burden
For the vast majority of ng99 players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, online betting and casino games are a fun and exciting form of entertainment. However, ng99 recognises that for some individuals, gambling can become a source of harm. That is why we have built a responsible gaming programme that runs across every corner of our platform — from cricket sportsbook to live casino and slots.
Every decision ng99 makes in product design, promotions, and customer support is reviewed through the lens of player safety. We do not offer promotions designed to exploit vulnerable players, and our support team is trained to identify and sensitively handle responsible gaming concerns.
All games on ng99 — including slots from Pragmatic Play, live tables by Evolution Gaming, and crash games by Spribe — use certified Random Number Generators (RNG). Payout percentages are independently verified. We believe you deserve to understand your odds before you play.
ng99 will never pressure you to deposit more than you are comfortable with. Our marketing communications are designed to inform, not manipulate. Players who activate responsible gaming tools will not receive bonus-related messaging that could undermine their decision to limit their play.
ng99 uses session data and wagering pattern analysis to proactively identify players who may be exhibiting signs of problem gambling behaviour. Where our systems flag a concern, our responsible gaming team may reach out proactively to offer support — before a problem escalates.
All responsible gaming tools on ng99 — including deposit limits, time-out periods, and self-exclusion — are applied immediately upon request and cannot be reversed or bypassed. When you set a limit, it sticks. We make it easy to restrict your play and deliberately difficult to undo those restrictions hastily.
Whether you want to set a limit, ask a question about your gaming habits, or request an immediate self-exclusion, ng99 support is available around the clock via live chat. For less urgent enquiries, you can also reach us by email at [email protected] or by WhatsApp between 08:00 and 24:00 BST.
Built-In Features to Help You Stay in Charge
ng99 puts a comprehensive set of responsible gaming tools directly in your hands. All of the following tools are accessible through your account settings or by contacting our support team. They take effect immediately upon activation and are designed to be straightforward to use.
Set a daily, weekly, or monthly cap on how much you can deposit into your ng99 account. Once a deposit limit is reached, no further deposits will be accepted until the limit period resets. You can request to lower your deposit limit at any time — the change takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before they come into force.
Decide in advance how long you want each gaming session to last. Once your chosen session duration is reached, you will receive an on-screen notification and may be prompted to confirm whether you wish to continue. Setting session time limits is a simple but powerful way to stay aware of how long you have been playing and prevent sessions from extending beyond what is healthy.
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended and you will be unable to log in, deposit, or place bets. Time-out periods cannot be cancelled early, so choose a duration that gives you the breathing space you need. You may still withdraw any remaining balance during a time-out period.
For players who believe their gambling is causing serious harm, self-exclusion closes your ng99 account for a minimum period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, all marketing communications will cease and your account cannot be reopened until the exclusion period has fully elapsed. Permanent self-exclusion is irreversible. To request self-exclusion, contact support immediately via live chat or email.
Set a maximum amount you are willing to lose within a defined period — daily, weekly, or monthly. Once your loss limit is reached, you will be unable to place further bets until the period resets. Like deposit limits, loss limit reductions take effect immediately while increases require a 24-hour waiting period before becoming active.
Enable periodic pop-up reminders during your gaming sessions that display how long you have been playing and your net win or loss for the session. Reality check reminders can be set at intervals of 15 minutes, 30 minutes, or 60 minutes. They are designed to keep you anchored in reality and help you make conscious decisions about continuing or ending a session.
Warning Signs of Problem Gambling
Gambling becomes a problem when it starts to negatively affect your finances, relationships, work, or mental health. The following are recognised warning signs. If several of these apply to you, we strongly encourage you to use the self-exclusion or time-out tools above, or to reach out to support immediately.
- Spending more money on gambling than you originally planned, or more than you can afford to lose.
- Borrowing money — from family, friends, or financial institutions — specifically to fund gambling activity.
- Chasing losses: placing more bets in an attempt to recover money lost in previous sessions.
- Feeling anxious, irritable, or restless when you are unable to gamble or when you attempt to cut down.
- Gambling interfering with work, study, family responsibilities, or important personal relationships.
- Lying to family members or friends about how much time or money you are spending on gambling.
- Using gambling as a way to escape stress, depression, anxiety, or other difficult emotions.
- Feeling a persistent urge to increase the size of your bets to experience the same level of excitement.
- Neglecting basic needs — food, sleep, hygiene — due to extended gambling sessions.
- Repeated unsuccessful attempts to cut down or stop gambling despite wanting to do so.
Ask Yourself These Questions Honestly
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly. If you find yourself answering "yes" to three or more questions, we recommend speaking with our support team or using the self-exclusion tool.
Support Is Always Available
You are never alone. Whether you need to speak to the ng99 team directly or seek confidential guidance from an independent organisation, the following resources are available to players in Bangladesh and worldwide. Reaching out is a sign of strength, not weakness.
Our responsible gaming team is available 24 hours a day, 7 days a week. Activate limits, request self-exclusion, or simply talk through your concerns in complete confidence.
Available 24/7Send a detailed message to our responsible gaming team. We acknowledge all responsible gaming requests within two business days and act with full confidentiality.
[email protected]Reach the ng99 support team on WhatsApp for responsible gaming guidance. Available daily between 08:00 and 24:00 Bangladesh Standard Time (BST, UTC+6).
+880 1700 000000International support organisations such as Gamblers Anonymous, BeGambleAware, and GamCare offer free, confidential, and non-judgmental help for individuals and families affected by problem gambling.
Confidential & FreeProtecting Young People From Gambling Harm
ng99 takes the protection of minors with the utmost seriousness. Our platform is strictly for adults aged 21 and above. We use age verification checks during registration and before the first withdrawal to confirm that every player meets this requirement.
If you share a device or household with young people, we strongly recommend taking the following precautions to prevent underage access to gambling platforms:
- Never share your ng99 login credentials with anyone, including family members.
- Log out of your ng99 account completely after every session on a shared device.
- Use device-level parental controls or content filtering software to block gambling-related websites on shared computers, tablets, and mobile phones.
- Avoid saving your ng99 password in browser autofill on devices accessible to minors.
- Talk openly with young people in your household about the risks associated with gambling.
The following third-party parental control and content filtering tools are widely used to help prevent underage access to gambling sites. ng99 is not affiliated with any of these services, but we recommend them as effective solutions for households with young people:
- Net Nanny — Comprehensive web filtering and screen time management for all devices.
- Qustodio — Cross-device parental controls with detailed activity reporting and category blocking.
- Kaspersky Safe Kids — Block gambling and adult content categories across Android, iOS, Windows, and Mac.
- GamBan — Specialist gambling-blocking software that blocks thousands of gambling sites across all browsers on any device.
- Router-level filtering — Most modern home routers allow domain-level blocking; your internet service provider may also offer family-safe filtering as a free service.
Golden Rules for Healthy Gambling Habits
Whether you are a casual cricket bettor during the BPL season or a regular slots player, these principles will help you keep your gaming experience enjoyable and under control at ng99.
Treat betting and casino games as a paid form of entertainment — like a cinema ticket or a sporting event — not as a reliable source of income. The house edge means that over time, all casino games favour the platform. Never depend on gambling winnings to pay essential bills or meet financial obligations.
Decide how much you are comfortable spending before you log in. Treat this as the cost of your entertainment for that session. Once your budget is spent, stop — regardless of whether you are winning or losing. Never top up your budget mid-session if you have already reached your planned limit.
Decide how long you will play before you start, and stick to that time. Use ng99's session time limit and reality check tools to keep yourself accountable. Taking regular breaks — ideally every 30 to 60 minutes — helps maintain perspective and prevents the fatigue that often leads to poor decision-making.
Chasing losses — placing bigger bets after a losing streak in an attempt to break even — is one of the most common paths to problem gambling. Accept that losses are a normal part of gambling and that no strategy guarantees recovery. If you find yourself chasing losses, it is a clear signal to stop and take a break.
Gambling while under the influence of alcohol, substances, or severe emotional distress significantly impairs your judgement and risk assessment. Always gamble in a clear-headed state. If you are feeling stressed, anxious, grieving, or intoxicated, log out and return when you are in a better headspace.
If gambling is causing you stress, anxiety, or financial pressure, talk about it. Whether it is a trusted friend, family member, the ng99 support team, or an independent counselling service, speaking openly about gambling problems is the most important first step toward resolving them. You do not have to manage this alone.
Explore cricket betting, live casino, and slots knowing that ng99's responsible gaming tools are always there to keep you in control. If you ever need help, our team is just one message away.